Guest Relations

“Get information about our theme parks, services for Guests with Disabilities, tour details and more.”

Multiple Walt Disney World® Resort locations. Official page ↗

Name

Guest Relations

Where

Across Walt Disney World · Guest Relations Lobby at Disney's Hollywood Studios (Multiple Walt Disney World® Resort locations)

Kind

Guest service

Type

Guest Relations Lobby at Disney's Hollywood Studios

Official page

disneyworld.disney.go.com ↗

Services Provided With a distinctly Disney touch, Guest Relations provides a wealth of handy services designed to make your vacation as hassle-free as it can be. Guide Maps Each theme park Guest Relations location has Guide Maps for their own park in 4 different languages: English, Spanish, French, and Portuguese. Guide Maps for other parks are available there in English only. For example, the EPCOT Guest Relations location offers EPCOT Guide Maps in 4 different languages—with Guide Maps for other parks available in English. At Disney Springs, Guest Relations has Disney Springs Guide Maps in…

Read it all on the official page ↗

I have multiple MagicBands or cards. How do I manage them?

You manage your MagicBands or cards in the MagicBand section of My Profile. For example, you are able to: Activate or deactivate MagicBands or cards Report a MagicBand+, MagicBand or card as lost Customize MagicBands before they are shipped Multiple MagicBands or cards can be assigned to a single Guest, so activating a new MagicBand or card does not mean that you must deactivate an existing MagicBand+, MagicBand or card. All active MagicBands or cards assigned to a Guest have access to the benefits and entitlements for that person. Adding a new MagicBand or card does not add new entitlements, such as additional theme park admissions. If you require additional assistance managing your MagicBands or cards, please contact us or visit any Guest Relations location at Walt Disney World Resort. Or, you can also view a video about managing your MagicBands or cards.

How do I determine how many meals and snacks I have left on my dining plan?

Your dining plan includes a certain number of meals and snacks per night of your stay. Meals and snacks can be redeemed at any time during your stay. Unused meals and snacks will roll over day to day and expire at midnight on day of checkout. Meals and snacks are non-transferable. Here are 3 easy ways to track your dining plan meals and snacks: Use the My Disney Experience app. Visit the “My Resort Stay” section, then select “Check Dining Plan” to view the status of your meals and snacks—total issued, already redeemed and still available. Check your most recent dining receipt. Visit your Resort Concierge or any Guest Relations location and ask about your remaining meals and snacks. Learn more about dining plans.

How do I find my way around when I’m in the parks?

The Walt Disney World theme parks are dynamic places filled with unbelievable sights and sounds. They are carefully designed to let you wander, explore and enjoy yourself. However, sometimes you’ll want to find a particular location. Here are some tips to help you find your way. Online Maps Interactive maps are available online for you to familiarize yourself with Walt Disney World Resort before your visit. If your smart phone has GPS capabilities, our interactive maps will even show you where you are currently located at Walt Disney World Resort. In addition to our online maps, interactive maps are also available on our My Disney Experience mobile app, which is available on many popular smart phones or tablets. Our interactive maps include theme parks, water parks, Disney Resort hotels, golf courses, attractions, shopping, dining, entertainment and Guest Services. Physical Maps Be sure to pick up a complimentary paper Guidemap at each park’s Main Entrance. If you’ve forgotten to get one or you’ve lost your map, they are available at select shops and Guest Relations locations inside the parks. Ask a Cast Member When you need directions, please do not hesitate to ask the nearest Cast Member for help. They are available to point you in the right direction and help answer your questions.

Why have you updated your rules and policies?

These updates are intended to provide a more enjoyable experience for everyone who visits by, among other things, easing guest flow and reducing congestion. What is changing? For a complete list of property rules, please visit Disneyworld.com/rules. Key policy changes, which are designed to, among other things, help improve guest flow, ease congestion and make the park experience more enjoyable for everyone who visits include: Smoking areas will no longer be present in our domestic theme parks, water parks and ESPN Wide World of Sports Complex. Guests may use designated smoking areas outside of the parks, at Disney Resort hotels and at Disney Springs. Strollers must be 31” (79cm) wide and 52” (132cm) long or smaller. As a reminder, wagons are not permitted in our parks. Stroller wagons will also no longer be permitted. Loose and dry ice is not permitted in our parks. Reusable ice packs are recommended. Why is smoking no longer allowed at Walt Disney World Resort theme parks, water parks and ESPN Wide World of Sports Complex? Walt Disney World Resort makes updates from time to time and the removal of smoking areas is intended to provide a more enjoyable experience for everyone who visits. Are electronic cigarettes and vaping permitted at Walt Disney World Resort? Smoking and vaping are only permitted in designated smoking areas. Where can guests smoke? Guests may smoke in designated areas located outside the park entry points and in specified areas at Disney Resort hotels and Disney Springs. Why are you reducing the size of strollers and prohibiting wagons in your theme parks and water parks? Walt Disney World Resort makes updates from time to time, and the reduction of stroller sizes is intended to ease guest flow and reduce congestion, making the park experience more enjoyable for everyone who visits. Many strollers, including many double jogging strollers, fit within these guidelines. Are stroller-wagons permitted? Stroller wagons, whether pushed or pulled, will not be permitted at any theme park or water park or at indoor venues at ESPN Wide World of Sports Complex. What if my stroller is larger than the size allowed? Strollers are available for rent at the parks. Guests who have additional questions on the stroller policy may visit Guest Relations for more information. How do I ensure my stroller falls within the size guidelines? Strollers should be no larger than 31” (79 cm) wide and 52” (132cm) long when measured across the widest and longest points. Why is loose or dry ice not permitted in your parks? In order to improve guest flow, ease congestion and streamline the bag-check and entry processes, loose and dry ice is not permitted. Reusable ice packs are recommended. What happens if I need ice for baby food, medicine, or some other item? Reusable ice packs are recommended. Cups of ice are available at no charge at Food & Beverage locations. Where can guests with disabilities find more information on the rule and policy updates? Nothing has changed about how we make accommodations for guests with disabilities. Meeting their needs is extremely important to us. Guests with disabilities who have questions or concerns about any of the updates may visit Guest Relations or contact Disability.Services@DisneyParks.com to address their needs.

From the Walt Disney World Help Center.

The printed guide maps carry this name from 1993 to 1 July 2026, on the 155 dated editions below.

Earliest sheet

1993 · Magic Kingdom

Latest sheet

1 July 2026 · EPCOT

Which maps carry it

Guide maps from parkmaparchive.com.